Returns & Exchanges
Returns
Kyodan offers free returns on merchandise that has not been worn, washed, or altered, and still has all original tags attached. Returns must be initiated within 30 days of placing your order.
If you wish to return any items in your order, please go to the link below:
Returns are processed within 2 business days of being received at our warehouse. All refunds are issued via the original payment method and confirmed by email notification. Please note that refund processing times may vary depending on your bank or payment provider.
Kyodan does not refund original shipping charges—only the cost of returned products is eligible for a refund.
Kyodan is not responsible for return shipping costs if you choose to send your package using a method other than our provided pre-paid return label.
For returns outside Canada, please contact our customer service team.
If you’re shopping from outside these countries, you will be responsible for the return shipping cost.
Returned packages must be clearly marked as a return and must be trackable.
Gift with Purchase (GWP) Promotion Returns
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Partial Returns: If a customer returns part of their order and the total drops below $100, the value of the gift may be deducted from the refund at our discretion.
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Full Returns: If a customer returns their entire order, the gift must also be returned. The gift cannot be returned or exchanged independently of the qualifying purchase.
Read full GWP Terms & Conditions
Exchanges
Unfortunately, we do not offer exchanges. We recommend returning your item and placing a new order for the item of your choice.
Final Sales
All items marked as “Final Sale” cannot be returned or exchanged. Bodysuits are final sale due to hygiene reasons.